Issuance of ATM card, Cheque Book & e-Banking on POSB account standing at branch post office
(A). Procedure for issuance of ATM card on PO Savings Account standing at branch post office: -
i) To avail ATM card facility, account holder shall fil1 SB-ATM- 1 form (ATM Card/Internet/Mobile/SMS banking service request form) duly signed and submit SB-ATM-1 form with passbook at concerned BO.
ii) GDS BPM shall examine form and issue SB-28 receipt to the account holder for passbook collected.
iii) GDS BPM shall send SB-ATM1 form with passbook to respective account office duly entered in BO Journal/BO Daily Account.
iv) After receipt of SB-ATM1 form with passbook at account office, postmaster shall examine the form for eligibility of account holder for ATM card.
v) If eligible, SPM shall issue ATM card in Finacle against customers PO Savings Account by following the procedure prescribed for issue of ATM cards.
vi) After issuance of ATM card, SPM shall keep SB-ATM 1 form in Guard File of SB-ATM 1 form.
vii) On ATM Card issue register, SPM shall write the name of BO and date of dispatch of ATM card to BO and sign.
viii) SPM shall put a remark on customer’s PO Savings Account passbook for issuance of ATM card and sign.
ix) SPM shall dispatch ATM card and passbook to concerned branch post office duly entered in BO slip.
x) On receipt of ATM card and passbook from account office, GDS BPM shall hand over the ATM card/passbook to the depositor under receipt on SB- 28, after taking back depositor’s copy of SB-28 and past on the office copy.
Note: - PO Savings Account holder(s) of BO may also submit ATM request form along with passbook at account office and account office shall process the request as prescribed.
(B) Procedure for enabling e-Banking/m-Banking on PO Savings Account standing at BO: -
i) To avail eBanking or mBanking facility, account holder shall fill SB-ATM-
1 form(ATM Card/Internet/Mobile/SMS banking service request form) duly signed and submit SB-ATM- 1 form with passbook at concerned BO.
ii) GDS BPM shall examine the form and issue SB-28 receipt to the account holder for passbook collected.
iii) GDS BPM shall send SB-ATM1 form with passbook to respective account office duly entered in BO Journal/BO Daily Account.
iv) After receipt of SB-ATM1 form with passbook at account office, account office shall examine the form for eligibility of account holder for providing eBanking/mBanking.
v) If eligible, SPM shall enable eBanking/mBanking against customers PO Savings Account by following the procedure prescribed for enabling eBartking/mBanking.
vi) SPM shall put a remark on customer’s PO Savings Account passbook for enabling eBanking/mBanking and sign.
vii) After enabling eBanking/mBanking SPM shall keep SB-ATM I form in Guard File ofeBanking/mBanking form.
viii) SPM shall dispatch passbook to concerned branch post office duly entered in BO slip.
ix) On receipt of passbook from account office, GDS branch postmaster will hand over the passbook to the depositor under receipt, after taking back depositor’s copy of SB-28 and paste on the office copy.
x) After receipt of SMS by account holders mobile for enabling eBanking/mBanking, account holder may proceed for new user activation at https://ebanking.indiapost.gov.in or India Post Mobile Banking App.
Note: - PO Savings Account holder(s) of BO may also submit eBanking/mBanking request form along with passbook at account office and account office shall process the request as prescribed.
(C) Procedure for issuance of cheque book on PO Savings Account standing ct BO: -
i) Account holders of PO Savings Account in branch post offices may avail cheque book facility at the time ot account opening or by submitting SB/CQE-4 form (Application tot availing cheque facility/issue fresh cheque book) with passbook at concerned BO.
ii) GDS BPM shall examine form and issue SB-28 receipt to the account holder for passbook collected.
iii) The cheque book facility is not available to the illiterate depositor, minor account (sells and for those who do not sign in running hand. GDS BPM before sending the form to account office should claecl‹ the eligibility.
iv) GDS BPM shall send SB/CQE-4 form with passbook to respective account office duly entered in BO Journal/BO Daily Account.
v) After receipt of SB/CQE-4 form with passbook at account office, account office shall examine the form for eligibility of account holder for availing checjue book.
vi) SPM shall issue cheque book in Finacle against customers PO Savings Account by following the procedure prescribed.
vii) SPM shall put a remark on customer ’s PO Savings Account passbook for‘ cheque book issued and sign.
viii) After issuance of cheque book SPM shall keep SB/CQE-4 form in Guard File of SB-CQE-4 forms.
ix) In cheque book issue register SPM shall write the name of BO and date of dispatch of cheque book to BO and sign.
x) SPM shall dispatch cheque book and passbook to concerned branch post olfce duly entered in BO slip.
xi) On receipt of cheque book and passbook from account office, GDS branch postmaster shall hand ovei’ the cheque book and passbook under receipt to the account holder after taking of the depositor’s copy of SB-28 and paste on the office copy.
Note: PO Savings Account holder(s) of ISO may also submit cheque book request form along with passbook at account office and account office shall issue cheque book following the procedure prescribed.
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