DOP Finacle Accessibility Issue and Solution
- First get confirmed with CPC,Tamilnadu whether the finacle server is down.If the finacle server is down, wait until further intimation from cpc regarding restoration of finacle.
If only your PC gets problem in finacle accessibility, then precheck the following points before escalating the issue
- Check whether India Post website and other white listed URLs of sify are accessible, if problem in accessing all website experienced, get raised complaint ticket with sify.
- If all other websites are accessible and only issue with finacle then clear the cache, temporary internet files and restart internet explorer and check it out
- If still problem persists then go to internet option, Advanced tab and check whether “use TLS 1.0” is ticked as that of screen shot.
- If you are experiencing the problem still, restart the PC and once again get confirmed of all points mentioned above and then escalate the non accessibility of finacle to appropriate level.
- if you have error messages like applet not initialized properly(java issue), Contact System Administrator to fix the issue having java initialize issues.
- If you have problem like particular menu not working,try after some time.If the problem could not be resolved, then refer the CPC over phone regarding non functioning of menus.
- Dont forget to check the blocking validations,if u have any problems get referred to CPC. and once EOD done,ensure "HSCOD completed" in EODMON menu
- Attached is a screen shot to check the whether the use TLS 1.0 option had been ticked.
A complete and latest guide about Finacle ver 10. It is basically written on DOP Finacle used in India Post. It explains all latest changes and solution of Finacle. Finacle solution consists all Finacle Menu and command and explains how to use them with relevant screen shoots.
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