Dormant SB Accounts Closure Issue in POFinacle
Dormant SB Accounts Closure Issue in POFinacle
Issue Reported : Since the SB account being closed is dormant, the account closure transaction is not verified and gives error.
Solution
The closure process has to be cancelled and the account status to be modified to Live before closing it.
Steps
a) Cancel the closure operation in HCAAC menu. While cancelling an user info will be shown that the transaction has to be manually reversed. After the cancel operation in HCAAC, the transaction has to be deleted in HTM.
b) If the account has to be closed , then after cancelling the transaction in HTM menu by selecting Modify function thru menu CASBAM.
c) Modify the account status of the SB account from Silent to Live and verify it
d) Close the account now in HCAAC and verify it
A complete and latest guide about Finacle ver 10. It is basically written on DOP Finacle used in India Post. It explains all latest changes and solution of Finacle. Finacle solution consists all Finacle Menu and command and explains how to use them with relevant screen shoots.
0 Comments