Change Date of Birth in APY Policy in DOP Finacle
Change Date of Birth in APY Policy in DOP Finacle
Many SOLs raise the query regarding change the Date of Birth of APY holder in DOP Finacle due to enrollment done with wrong date. The query was genuine and we raised this matter to both CEPT and Infosys. Please read the below solution given by Infosys.
Solution By Infosys :-
As per requirement the customer DOB is a non- editable field. Also it is found that the extraction has happened and the data is already gone to LIC/NIC. Even if we correct the DOB on any means, it cannot be updated at LIC/NIC end. The requirement suggest not to modify the record once extraction is happened and is sent to LIC/NIC.
Now one thing is clear that DOB will not changed in any case after issuing of policy. So please correct the all details in CIF before issuing policy, so this situation is not happen with you.
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2 Comments
Is this a nonsense solution given by renownes Infosys?don't they know the clerical mistakes happen by banks or pos even if all details provided by customers are correct? Instead of giving a way out they are just perplexing situation. They could easily sort it out through Lic but no they don't have software! DOB if entered wrongly by the POS then why should the customers suffer?
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