RD Account is not shown at DOP Agent Portal
RD Account is not shown at DOP Agent Portal
A RD Account is linked with agent and deposit through bulk list in previous month but this months is not shown at agent portal. When account is tried to fetch, an error "No Record Fetched" is coming as like screen shoot.
What activity should be done in this case. Please check step by step reason of not showing the account at Agent Portal.
- Check whether DSA ID has special character or space. DSA ID with special character or space will not show any account at portal.
- CPA should check with CRDACM that Agent Code is present or not like following screen shoot.
- The Sourcing Dealer ID is correctly filled in column. Go ahead.
- Then check in HAFI command whether any verification is pending or not. The HAFI shown below screen shoot "NO Record Fetched". GO ahead.
- Check Whether account Active or Discontinuous in CRDACM like below screen shoot.
- Account is Discontinued due to "Y" flag is shown in filed of CRDACM.
- Now confirm whether it is discontinued through wrong data entry in Sanchay Post or the pending installment is more than 5.
- If this is due to wrong data entry, deposit the short installment tallied through Passbook and Long Book vide permission of your Higher authority.
- If the account is having pending installment more that 5. Then the account will be not active according to POSB rules.
A complete and latest guide about Finacle ver 10. It is basically written on DOP Finacle used in India Post. It explains all latest changes and solution of Finacle. Finacle solution consists all Finacle Menu and command and explains how to use them with relevant screen shoots.
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