Streamlining the Agents Portal operations and enabling HAGTXP menu
Streamlining the Agents Portal operations and enabling HAGTXP menu
This is regarding maintaining the Agents Postal services optimized. The Secretary, Indiapost along with Member (Technology) and Member (Banking), reviewed the issues that needs to be addressed to reinforce confidence in the functionality of the tool. Infosys has provided the following immediate solution to streamline the activity.
Revised process brought into the system without change in menu:
Agents Role:
There is no change prescribed for Agents – They will continue to work in the agents portal and submit the transaction details to the Teller (users) across the counters.
Teller (Users) Role:
1. HAGTXP menu will be enabled at 1000 AM today
2. The Tellers across the country, having huge, back log to upload the files (as on 28th)
3. Hence, a time schedule for circle wise is prescribed to upload the back-log alone.
4. The fresh files can be handled in a routine manner.
5. These request accepted by the system would generate a reference number instantaneously
6. At a given point in time 200 such files would be processed by the system for posting the respective accounts
7. All other request which are entering in to the system would be queued for processing
8. As and when the first 200 files are processed, the second set of 200 would be taken up by the system automatically for processing
9. The posting will be complete as and when the individual files are processed
10.It is very important to instruct the Post Office users not to re-submit the request
11. Since the requests are processed in a queue, the users may have to wait for some time
12. They can view the status of the transactions processed through HJCM menu.
13. They should be told strictly not to re-submit repeatedly as re-submitting would create second postings in the system
14. This is a temporary and immediate solution provided by Infosys to handle this month end smoothly.
15. In case of non-processing of files, support would be provided case-by-case basis by the Infosys L-2 team
Schedule to upload the agents transactions held in arrears – (Purely to avoid any sudden surge in the number of files in to the system)
Time Slot - Name of Circles that can upload the old files
1. 1000 – 1200 - AP, ASM, Bihar, Chat, Delhi and Gujrat
2. 1100 – 1300 - Haryana, Himachal, J&K, Jharkhand, Karnataka
3. 1200 – 1400 - Kerala, MP, Mah, North East, Oddissa, Punjab
4. 1300 – 1500 - Rajasthan, Tamilnadu, UTR,UP and WB
If this is strictly followed, the L-2 monitoring team headed by one Mr Vijay and Ms Gayathri would be able to manage the operations and provide adequate support to post offices
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